General questions
When will my cookies arrive?

Cookies are baked fresh in the order they are received. Cookies are typically shipped out within 2-3 days of when the order was placed. Expect to receive cookies within 5-7 days of placing your order.

How long will the cookies be good for?

Cookies are best if eaten within two days of arrival. We do not recommend refrigeration. However, freezing the cookies is encouraged if wanting to store long term! Freeze them for up to 3 months. Simply defrost at room temperature for 2 hours or until fully defrosted. Alternatively, reheating at 300F for 5 minutes or until desired consistency. 

What cookies are the most popular?

As our menu is constantly adding new flavors each month, it's hard to say! But our Classics remain to be one of the more popular flavors (which is how they became classics!). You can never go wrong with the oldies but goodies!

When are new flavors announced?

The monthly menu is announced every first of the month at 10am PST.

Where can I recommend a flavor?

We typically have a questionnaire and hold polls on our Instagram story a week before the month ends. Miss the polls? You are always more than welcome to send us a DM on Instagram with what you would like to see in the future! Follow us for more @pandatisserie_

Another area is right after placing an order on our site, there is an answer box where you are able to suggest future flavors.

In person events
Where can I find you in person?

As we currently do not have a storefront, you can check our calendar on the upcoming events link that has all the info you need to know about our upcoming events!

Do you offer special pricing for in person events?

Yes! Our pricing is slightly discounted for in person events, including market exclusive items.

Is order ahead and pickup available?

As of right now, we do not offer an order ahead or pick up option.