Shipping policy
Shipping Policy
At Pandatisserie, we strive to deliver freshly baked cookies to your doorstep in the best possible condition. Please review our shipping policy before placing your order.
Processing Time
- All orders are freshly baked and processed within 2 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
- We offer Standard and Priority Mail through USPS.
- Estimated delivery times vary based on your location and selected shipping method. Standard shipping typically takes 3-4 business days.
- Please note that delays may occur due to high order volume, weather conditions, or carrier issues.
Shipping Rates
- Shipping rates are calculated at checkout based on the weight of your order and selected shipping method.
- Free shipping is available on orders over $55.
Order Tracking
- Once your order ships, you will receive an email with tracking details. Please allow 24-48 hours for tracking updates to appear.
Damaged or Lost Packages
- Pandatisserie is not responsible for lost, stolen, or delayed packages once they are in the hands of the carrier.
- If your package arrives damaged, please contact us at pandatisserie.co@gmail.com within 48 hours with photos of the damage, and we will do our best to assist you.
Shipping Restrictions
- We currently ship within the United States of America parameters. However, we are actively working on expanding our shipping options to include international destinations. Stay tuned for updates and thank you for your patience as we work to bring Pandatisserie cookies to supporters worldwide!
If you have any questions about your order, feel free to contact us on Instagram @pandatisserie_. Thank you for supporting Pandatisserie!